Eligibility
- You can exchange for size or replace your outfit within 2 days of receiving your order.
- Items must be marked as eligible for exchange or return.
Reverse Pickup
- We offer a reverse pickup service from your shipping address.
- If reverse pickup is unavailable for your pin code, you will need to self-ship the item.
Not Eligible
- Products on sale are not eligible for return or store credit.
Product Availability
- If the requested size/product is out of stock, a credit voucher will be issued, valid for 30 days.
Exchange & Return Process
1. Request
Contact us via:
📧 Email: Sandeepgujar298@gmail.com
📞 Phone/WhatsApp: 9023369367
2. Pickup
- We will arrange a pickup from your address within 48 hours.
3. Packaging
- Please reuse the original packaging.
4. Condition
- Ensure items are in their original condition, with labels and tags intact, unused, unwashed, and undamaged.
Refund Policy
Refunds
- If your return & refund is approved, you’ll be automatically credited to your original payment method within 7 business days.
Store Credit
- Returns that are accepted will be refunded as store credit (minus shipping charges), valid for 30 days.
Fees
- Exchanges will incur a non-refundable shipping fee of ₹250.
Exclusions
- Shipping fees are non-refundable.
Sale or Discount Policy
Size Exchanges Only
- Discounted items are eligible for size exchange for a fee of ₹300, provided the size is available.
No Returns
- Returns are not accepted for discounted or sale items, including purchases made with promotional codes.
Missing or Damaged Items
Report
- If an item is missing or damaged, you must report it within 2 days of receiving your parcel.
Proof
- Provide a box opening video & photographs of the item and delivery package.
Resolution
- Our customer care team will investigate and provide a resolution.
Cancellation Policy
Timing
- You can cancel your order within 12 hours for a store credit.
After 12 Hours
- We cannot process cancellations after this time.
- Prepaid orders are not eligible for cancellation.
Exclusions
- All Lehengas and Sarees are not eligible for return or exchange, as they are made to order.
- International orders are not eligible for exchange or return.
Need Help?
📧 Email: Sandeepgujar298@gmail.com
📞 Phone/WhatsApp: 9023369367